Uno is a comprehensive reputation management platform that helps businesses collect, monitor, respond to, and showcase customer reviews. It transforms your satisfied customers into vocal advocates by streamlining the review collection process, preventing negative public reviews, responding efficiently with AI assistance, and displaying positive feedback strategically to build trust and attract new customers.

Most businesses are up and running within 24 hours. After signing up, you'll connect your review platforms (like Google and Facebook), customize your review request templates, and install your chosen review display widgets. Our guided setup process makes implementation straightforward, even for non-technical users, and our support team is available to assist with any questions.

Yes, Uno offers seamless integration with various CRM and marketing platforms to streamline your reputation management efforts.

Uno integrates with all major review platforms, including Google Business Profile, Facebook, Yelp, TripAdvisor, Trustpilot, Better Business Bureau, industry-specific sites like Healthgrades or Zillow, and dozens more. The specific number of platforms available depends on your package, ranging from 2 with our Essentials plan to unlimited with Enterprise.

Yes, the platform includes analytics tools that provide insights into customer sentiment, review trends, and areas for improvement in your business operations.

Our smart review funnel first asks customers to rate their experience. If they indicate a positive experience (typically 4-5 stars), they're directed to public review platforms of your choice. If they indicate a negative experience (1-3 stars), they're invited to provide private feedback directly to you instead, giving you the opportunity to address their concerns before they post publicly. This helps maintain a strong online rating while still capturing valuable feedback for improvement.

Our AI response technology saves significant time while maintaining authenticity. It generates personalized, on-brand responses based on the specific content of each review, avoiding generic templates. You can create custom response guidelines to ensure your brand voice and key messaging are consistently integrated. The system learns from your edits over time, becoming more aligned with your preferred communication style. Business and Enterprise users can create custom AI prompts for different scenarios and locations.

Our widgets are designed with website performance as a priority. They load asynchronously, meaning they won't slow down your site's initial loading time. The code is lightweight and optimized for speed, typically adding less than 100ms to your load time. For businesses with performance-sensitive websites, we offer advanced integration options that balance review visibility with optimal page speed.

Yes. While our Essentials and Pro packages support single-location businesses, our Business package supports up to 3 locations, and our Enterprise package supports unlimited locations. Multi-location features include location-specific reporting, customized review collection for each location, and centralized management with location-specific team permissions.

While results vary by industry and starting point, our customers typically see a 300-400% increase in review volume within the first 90 days, a 0.4-0.8 star improvement in average rating within 6 months, and significant time savings in reputation management (often 5-10 hours per week). These improvements frequently lead to better local search rankings, increased customer conversion rates, and valuable operational insights from feedback analysis.

Absolutely. Uno is designed to comply with all major review platform guidelines, including Google, Yelp, and Facebook policies. We never incentivize reviews, use review-gating practices that violate platform terms, or employ any tactics that could put your business listings at risk. Our approach focuses on ethical review generation and management that benefits both businesses and consumers.

All packages include access to our knowledge base, video tutorials, and email support. Pro users gain access to chat support during business hours, Business users receive priority support with faster response times, and Enterprise customers enjoy dedicated account management with personalized onboarding, training, and strategic consultation. We also offer optional implementation services for businesses requiring hands-on assistance.

Yes, you can easily upgrade your package at any time, with the new features and capabilities immediately available. Downgrades can be processed at renewal periods (monthly or annually, depending on your billing cycle). Our flexible approach ensures your reputation management solution grows with your business.

We offer both monthly and annual billing options. Monthly plans provide maximum flexibility with no long-term commitment, while annual plans offer significant savings (typically 15-20% compared to monthly billing). There are no hidden fees or cancellation penalties, regardless of which option you choose.

Uno enhances your search visibility in multiple ways: by increasing your review quantity and quality (major ranking factors for local SEO), by implementing proper schema markup through our widgets to display stars in search results, by creating fresh, keyword-rich content through customer reviews, and by improving engagement metrics as visitors spend more time on pages displaying authentic reviews. Many customers see noticeable ranking improvements within 2-3 months of consistent usage.

Unlike many competitors that focus solely on review collection, display, or monitoring, Uno provides a complete ecosystem for reputation management. Our platform typically offers more review platform integrations, more customization options, and more advanced AI tools than similarly priced alternatives. What truly sets us apart is our intuitive interface that makes advanced reputation management accessible to businesses of all sizes without requiring technical expertise or significant time investment.